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Shipping

We ship Worldwide, Before placing an order please check kratom legality map Here. All of our products will be shipped from our warehouse located in Pontianak, West Kalimantan, Indonesia.

Your package will be prepared for shipment after we recieved the payments. in this case, if you paying via bank transfer, we will wait untill the funds recieved on our bank account.

We need 3 days handling process,we need to prepare your paperworks shipment carefully. 3 days are maximum handling time, commonly we ship it within 48 hours.

USA – Canada – Eruope

  • DHL EXPRESS  7 – 10 Days

Asia Zone

  • DHL EXPRESS 5 – 7 Days

Please note that the expected delivery date is provided by the courier, and is subject to change. For any questions, please contact the courier directly.

We also offered other delivery courier for Bulk / Wholesale Kratom by Air Cargo and Sea Cargo. contact us for more information about bulk purchasing.

We can use LCL (less container load) for sea cargo method here for minimum order is 500-1.000kg.

Yes, definitely. Sumbawa Kratom operated business located in West Kalimantan and will ship you package to DHL located in Jakarta/Singapore/Malaysia, take 1-2 working days for arrived in DHL Office. After Shipping Agent release you tracking number we will forward the tracking details to your email address/whatapps number. All orders will receive email about order status include tracking number. Occasionally, tracking will be displayed as invalid on the DHL website. Please be patient as often this “invalid” tracking number will correct itself once scanned in at the main DHL hub. Be sure to add sumbawakratom@gmail.com to your whitelist so our emails don’t end up in your junk mail folder.

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Sumbawa Kratom has no control over these charges. Customs determines these charges and Sumbawa Kratom has no way of knowing what these charges may be. Sumbawa Kratom is not responsible for any actions taken by customs or the chosen package delivery service.

But we can provide small amount on invoice that make your clear from tax when recieving the package.

We always give you complete document for customs clearance process in your country. But unfortunately we have no guarantee and refund if customs seized you package.

Always check your country law, we are not responsible if you violating the law. We only ship what you buy.